To register a fingerprint on Lockly® locks, follow these steps: 1. **Download and Open the Lockly App**: – Ensure you have the Lockly app installed on your smartphone. – Open the app and ...
Biometrics: How many fingerprints can be added on the Lockly® locks?
Lockly® locks can store up to 99 fingerprints. This allows multiple users to have access to the lock, making it convenient for households, offices, or other shared spaces. You can manage and delete f...
Biometrics: What happens when a temporary user fingerprint access expires?
When a temporary user expires, the fingerprint data added by that user will still be retained in the lock but will be disabled and cannot be used. When the expired user attempts to recognize the disab...
Biometrics: What to do if my fingerprint scanner does not work?
If your fingerprint scanner on your Lockly lock isn’t working, here are some steps you can try to troubleshoot the issue: 1. **Clean the Scanner**: Ensure that the fingerprint scanner is clean a...
Remote Access: Can I unlock my Lockly®remotely?
Lockly® smart locks can be unlocked remotely depending on the model’s connectivity options. By connecting to Wi-Fi or through a compatible hub, such as the Lockly Wi-Fi Hub, users can control t...
Remote Access: Does Lockly® work with AirBnb app?
Lockly is not integrated with AirBnB. However, Lockly has features that can be issued to your guests such as eKeys, eBadge, Offline Access Code through the Lockly app that makes AirBnB hosting more co...
Remote Access: Can we add Wi-Fi access for Lockly Flex Touch?
Yes. Add Wi-Fi capability by adding the Lockly Secure Link Wi-Fi Hub. Securely control and manage your door from anywhere, anytime. Remotely lock or unlock, check door status, grant guest eKeys, Offli...
Remote Access: Why can’t I connect remotely to my Lockly Zeno Series?
1. To extend battery life, the remote connection function will be disabled when the battery level is below 10% for 7SWHK, 728WHK, and 728WRHK models or below 20% for the 798HK model. 2. Super power-...
Remote Access: Can an eKey or Access Code invite expire?
When an eKeys is generated and sent out to guests, family member, sub-admin, recurring users, it required to be activated and used within 72 hours. If an eKey is not used within 72 hours, it wi...
Remote Access: Can Lockly® locks send motion sensor alerts?
Yes, Lockly® locks can send motion sensor alerts depending on the model and features of the lock. Some Lockly smart locks are equipped with motion sensors that can detect movement near the door. When...