Lockly touchscreen keypad brightness is designed for optimum performance and battery life duration. However, some users may need to adjust the brightness to make it easier for them to enter access cod...
Access and Control: Can I create a 4-digit code?
For security purposes, the access code must be a minimum of 6-8 digits. For PRO Customers: We will release a firmware that gives Lockly users the ability to create 4-digit access codes and will allow ...
Access and Control: What is sub-admin access and what permissions are available?
Sub-Admin Access can be created for you to grant access for others to be able to control your lock and grant access to others via Bluetooth when within range of your Lockly® lock. Below are the steps...
Access and Control: How many Access Codes can I store with each Lockly® device?
Each Lockly Model has different access code capacity depending on the firmware it was built. Some models would have a maximum of 33, 37, 49, or up to 999. The access code capacity of Lockly has increa...
Access and Control: How to share the door access with family members via Home app?
If you need to share the door access with family members, you will need an Apple TV (4th generation with tvOS 12.0 or later), an iPad (with iOS 12.0 or later), or a HomePod connected to HomeKit as a h...
Access and Control: Why it prompts that the access code cannot be updated when I’m adding access code using the Home app?
For security reasons, only a 4-digit password can be added. If you have already set a 4-digit password through the Home app, to ensure higher security, please set the password again using at least 5 d...
Access and Control: Can Lockly Vision Elite record motion events?
Yes. It can be set via app, go to Settings > Push/Alert Notifications > Motion Detection Alerts/Motion Recording.
Access and Control: How to set-up Sub-Admin Access and what permissions they will have?
Sub-Admin Access can be created for you to grant access for others to be able to control your lock and grant access to others via Bluetooth when within range of your Lockly® lock. Below are the ste...
Biometrics: Where does Lockly® store my fingerprints?
Lockly® stores fingerprints locally on the lock itself, typically within its internal memory. This approach enhances security by keeping biometric data within the device rather than transmitting it o...
Biometrics: Can we transfer fingerprint recording from one Lockly® to another?
No, generally, you cannot transfer fingerprint recordings from one Lockly® lock to another. Each Lockly lock stores fingerprint data locally within its internal memory, and this data is typically not...