When your smart lock battery is totally drained, most of the unlocking features will be disabled. You can refer to these options in case you’ve been lockout: 1. Use the supplied backup physical ...
Common Questions: Why is the Vision Connect Hub used?
At Lockly, customer security is our number one priority—all of our locks are designed from the ground up with this in mind. A good example is the Vision Connect Wi-Fi hub that comes with each Vision...
Common Questions: Why is my Secure Link WiFi Hub not working?
Our Secure Link WiFi Hub can connect with any Lockly. If you find that you are having any trouble with your Secure Link WiFi Hub, try some of the following suggestions: Reboot your lock – On the...
Common Questions: Why NFC cannot be detected?
1. The door lock will disable the NFC function when unlocked to extend battery life; please lock it before using the NFC feature. 2. Check if the key card has been successfully added to the Wallet app...
Common Questions: Is Lockly® waterproof/weatherproof?
The outside portion panel of Lockly is weatherproof. Our smart lock is rated for around -4 degrees Fahrenheit (beyond the freezing point) and up to 140 degrees Fahrenheit. It is also water resistant b...
Common Questions: What to do if the Vision Zeno Series is not connecting to the internet?
Troubleshooting Steps: 1. Check if the Wi-Fi hub light is functioning normally. When not in network configuration mode, the light should be flashing red; after successful configuration, the indicator ...
Common Questions: Do Lockly locks work when the power is out?
Our Secure models are powered by 4 AA batteries and our Vision model is powered by 8 AA batteries. We recommend using Duracell or Energizer, or any other good brand. We do not recommend using recharge...
Common Questions: What happens if my battery holder turns rusty?
Contact Lockly customer service to obtain a new battery compartment and a replacement video (PGA734).
Common Questions: What do I do if the Initial Code is lost?
It is very important that you keep the Initial Code that was provided to you in your box. If your Initial Code is lost, you won’t be able to reset it as the device has already been paired with an ow...
Common Questions: Why can’t I connect the lock to the Wi-Fi network?
1. The door lock only supports 2.4G WiFi. Check if the router has the 2.4G WiFi network enabled. If your router combines the 2.4G and 5G into one SSID, please disable this feature. 2. Confirm that the...