It is safe to install your Lockly device in direct sunlight, although if it is in constant direct sunlight and heat, we do have sun visors for our locks that are in either Satin Nickel or Matte Black....

The Secure Link WIFI hub is compatible with our Secure models, while the Vision has its own Vision Connect hub.

If none of the provided adapters match your lock’s spindle or torque blade, please call our Customer Service Hotline (669) 500-8835 or email Customer Care: help@lockly.com to assist you with an ...

Yes. You can manage smart locks from up to 3 properties for free through Lockly app. You may subscribe to LocklyOS™ for total access solution if you want to manage multiple locks of more properties ...

We do not recommend any Lockly smart locks be installed outdoors on any type of door or gates exposed directly to sun, rain or snow.

Before purchasing, it’s a good idea to measure your door’s thickness and backset accurately and compare these measurements with the specifications provided by Lockly. If you have any doubt...

We no longer have BILT support for installation. Please refer to our youtube channel for all our step by step installation videos or go to www.lockly.com/installation

Yes, Lockly smart locks are designed to be versatile and can typically be installed on doors with different orientations. Whether your door swings inward or outward, or whether it is left-handed or ri...

Installation is straightforward and can typically be completed in under 30 minutes. The Zeno series comes with a detailed installation guide, or you can follow along with video tutorials available on ...

If you purchased a Lockly Vision Elite (PGD798NV) model, you can charge its battery with a micro-USB cable. NOTE: Not all Lockly smart locks can be charged using USB cable. If your Lockly Vision Elite...