Our Patented PIN Genie® touchscreen prevents the access code from being seen by potential onlookers by randomly shuffling the numbers on the lock’s display screen. You may toggle between fixed(...

From the sounds of it, you may have installed your lock backward. Things to be aware of: 1. The lock must be installed with the deadbolt extended (Locked). 2. Your thumb-turn must be vertical (facing ...

We apologize for the delayed notifications you are experiencing. Please attempt to power off the Wi-Fi hub and then power it back on. Additionally, ensure your phone is connected to a robust Wi-Fi net...

When the battery is about to run out, the Lockly will beep 5 times after unlocking, please recharge/change the battery(ies)

We regularly innovate and update our property cloud technology services (the heart of Lockly smart locks) which run on Amazon Web Services (AWS) to protect against picking, bumping, hacking and other ...

You should be able to hold down the OK button (big circle button on the bottom of the screen) for 3-5 seconds and the numbers should switch from shuffled to sequential order. The numbers will show 123...

Please set the auto lock timer at 30S and above.

This is a common problem mainly due to missing a step during installation. Please follow the following steps to fix this issue: Here is a step by step installation video:   Checking your installa...

Lockly Vision Elite stores video recording on the local 32GB TF card, which can hold footage up to 91 hours, and recording can be accessed on the log history on your Lockly app. 

To resolve this issue, you can try the following steps: 1. Restart the lock. 2. Check for firmware updates