It is very important that you keep the Initial Code that was provided to you in your box. If your Initial Code is lost, you won’t be able to reset it as the device has already been paired with an ow...
Common Questions: Why can’t I connect the lock to the Wi-Fi network?
1. The door lock only supports 2.4G WiFi. Check if the router has the 2.4G WiFi network enabled. If your router combines the 2.4G and 5G into one SSID, please disable this feature. 2. Confirm that the...
Common Questions: How can I resolve fast draining battery issues?
Under normal to heavy use, LOCKLY smart lock battery will last up to 9 months to a year on average. If your battery drains faster than average, check on the installation of the deadbolt. The battery d...
Common Questions: What will happen is i have a poor Wi-Fi signal?
When the WiFi connection signal is poor, it will significantly increase the standby power consumption of the door lock and may lead to no push notifications or delayed notifications. Please improve th...
Common Questions: What causes the slow response time for NFC detection?
The material and thickness of your iPhone or Apple Watch case can impact NFC connectivity. Metal cases, in particular, can obstruct the NFC signal. For optimal performance, opt for a slim case and ens...
Common Questions: Is it safe to install if my front door is directly facing sunlight?
It is safe to install your Lockly device in direct sunlight, although if it is in constant direct sunlight and heat, we do have sun visors for our locks that are in either Satin Nickel or Matte Black....
Common Questions: Why is my screen blank when exposed to the sun?
If the lock is under constant direct sunlight and heat, we recommend purchasing our sun visor that adheres to the exterior assembly of the lock to protect the display screen. The sun visors are availa...
Common Questions: Why I cant find the door lock when using the Home app or Lockly app to add the Lockly Zeno?
The door lock will close Bluetooth pairing 10 minutes after powering on. Please bind the door lock with the app within ten minutes. If you need to enable Bluetooth pairing again, please restart the do...
Common Questions: Why is alkaline batteries draining too fast?
1. Check the WiFi signal quality of the door lock. Poor WiFi signals will increase the power consumption of the lock and reduce battery life. 2. When the door is closed, turn the indoor knob to ensure...
Common Questions: How to maintain lithium batteries?
When the lithium battery is not in use, regularly charging it to maintain a charge level of 40%-60% helps extend the battery’s lifespan.