It is very important that you keep the Initial Code that was provided to you in your box. If your Initial Code is lost, you won’t be able to reset it as the device has already been paired with an owner.

Please contact Lockly™ support if you have lost your Initial Code. Please provide your name, email address associated with your account, order number and the serial number of your lock (located on top of the battery compartment).  If you are the owner of the lock, you will receive an email with the initial code as a 1-time courtesy.

If you are looking to change your master access code, you can go into the App -> Lock Settings -> Change Passcode. (Please be by the lock within Bluetooth distance in order for this to work.)

If a home is sold or someone else moves into a property with one of our locks, we are unable to give out the initial code to that new owner/tenant.  It is up to the previous owner/tenant to communicate that code to the new owner/tenant.  The Initial Code is like the master key for that lock and we take our customers’ security very seriously.