To connect to the Lockly® app and set up an account, follow these steps: Download the App: Visit the Apple App Store or Google Play Store. Search for “Lockly” and download the app. Open t...
Access and Control: Can I adjust the brightness on the keypad?
You can adjust the screen brightness by pressing the first circular button. Please note that the brightness adjustment is only active while entering the code and will revert to the default brightness ...
Access and Control: What is Welcome Mode?
Welcome Mode temporarily disables auto locking, keeping the door open for a specified period of time eliminating the need to enter access codes, fingerprint or using Mobile App. Enable this feature t...
Access and Control: What is sub-admin access and what permissions are available?
Sub-Admin Access can be created for you to grant access for others to be able to control your lock and grant access to others via Bluetooth when within range of your Lockly® lock. Below are the steps...
Biometrics: Where does Lockly® store my fingerprints?
Lockly® stores fingerprints locally on the lock itself, typically within its internal memory. This approach enhances security by keeping biometric data within the device rather than transmitting it o...
Biometrics: Can we transfer fingerprint recording from one Lockly® to another?
No, generally, you cannot transfer fingerprint recordings from one Lockly® lock to another. Each Lockly lock stores fingerprint data locally within its internal memory, and this data is typically not...
Biometrics: How to Register a Fingerprint on Lockly® locks?
To register a fingerprint on Lockly® locks, follow these steps: 1. **Download and Open the Lockly App**: – Ensure you have the Lockly app installed on your smartphone. – Open the app and ...
Biometrics: How many fingerprints can be added on the Lockly® locks?
Lockly® locks can store up to 99 fingerprints. This allows multiple users to have access to the lock, making it convenient for households, offices, or other shared spaces. You can manage and delete f...
Biometrics: What to do if my fingerprint scanner does not work?
If your fingerprint scanner on your Lockly lock isn’t working, here are some steps you can try to troubleshoot the issue: 1. **Clean the Scanner**: Ensure that the fingerprint scanner is clean a...
Remote Access: Can I unlock my Lockly®remotely?
Lockly® smart locks can be unlocked remotely depending on the model’s connectivity options. By connecting to Wi-Fi or through a compatible hub, such as the Lockly Wi-Fi Hub, users can control t...