Our Secure models operate on 4 AA batteries, while the Vision model uses 8 AA batteries. We recommend using high-quality brands like Duracell or Energizer. Avoid using rechargeable or lithium batterie...
battery
Common Questions: Why does my lock not activate after installing the batteries?
If the product is not working after battery installation. Take 1 battery out, press and hold the program button behind the lock and simultaneously place the battery back in. You will then hear a long ...
Common Questions: Do Lockly locks work when the power is out?
Our Secure models are powered by 4 AA batteries and our Vision model is powered by 8 AA batteries. We recommend using Duracell or Energizer, or any other good brand. We do not recommend using recharge...
Common Questions: How can I resolve fast draining battery issues?
Under normal to heavy use, LOCKLY smart lock battery will last up to 9 months to a year on average. If your battery drains faster than average, check on the installation of the deadbolt. The battery d...
Common Questions: How to maintain lithium batteries?
When the lithium battery is not in use, regularly charging it to maintain a charge level of 40%-60% helps extend the battery’s lifespan.
Common Questions: What do I do if my deadbolt doesn’t turn smoothly?
From the sounds of it, you may have installed your lock backward. Things to be aware of: 1. The lock must be installed with the deadbolt extended (Locked). 2. Your thumb-turn must be vertical (facing ...
Changing the Battery
Under normal use, the Lockly™ battery will last up to a year. Please check battery levels regularly and change your batteries when the low battery notification is issued. For best practice, always u...
Low Battery
When the battery is in seriously low condition, Lockly™ will make continuous beeping sounds in addition to the flashing low battery icon on the touch screen. You should replace batteries immediately...