1. Check the WiFi signal quality of the door lock. Poor WiFi signals will increase the power consumption of the lock and reduce battery life. 2. When the door is closed, turn the indoor knob to ensure...

Our Secure models operate on 4 AA batteries, while the Vision model uses 8 AA batteries. We recommend using high-quality brands like Duracell or Energizer. Avoid using rechargeable or lithium batterie...

1. Use the included physical key to unlock. 2. Use a Type-C cable to connect a power bank to the Type-C port at the bottom of the outdoor unit to temporarily activate the door lock for unlocking.

If the product is not working after battery installation. Take 1 battery out, press and hold the program button behind the lock and simultaneously place the battery back in. You will then hear a long ...

Under normal to heavy use, LOCKLY smart lock battery will last up to 9 months to a year on average. If your battery drains faster than average, check on the installation of the deadbolt. The battery d...

When the lithium battery is not in use, regularly charging it to maintain a charge level of 40%-60% helps extend the battery’s lifespan.

1. Check the WiFi signal quality of the door lock. Poor WiFi signals will increase the power consumption of the lock and reduce battery life. 2. When the door is closed, turn the indoor knob to ensure...

When the battery is about to run out, the Lockly will beep 5 times after unlocking, please recharge/change the battery(ies)

If the product is not working after battery installation. Take 1 battery out,  press and hold the program button behind the lock and simultaneously place the battery back in. You will then hear a l...

Under normal use, the Lockly™ battery will last up to a year. Please check battery levels regularly and change your batteries when the low battery notification is issued. For best practice, always u...